TERMS & CONDITIONS

Purchase Policy: 

Full payment is required at the time of booking.
Brisbane Trapeze Academy is an Australian business (ABN 22 622 278 773) and all prices displayed on this website are in Australian Dollars (AUD) only. 

Refund Policy:

A refund will be considered only if a valid medical certificate is presented.

Refunds will only be processed on a case-by-case basis. Then, only credit will be applied to your Brisbane Trapeze Academy account to be used by you at a later date to book another class.

No cash will be given nor refunds or funds deposited in your bank account.

Indemnity:

By participating in any Brisbane Trapeze Academy acitivty you acknowledge that participation in all associated activities, lessons, self motivated or assisted training with Brisbane Trapeze Academy inherent risks.

You understand that you may not be part of any associated activities if suffering from and medical condition that may impair your ability to participate.

You agree and adhere to all rules, regulations and standards set by Brisbane Trapeze Academy whilst using the equipment and whilst on the premises of Brisbane Trapeze Academy.

You hereby release Brisbane Trapeze Academy from any liability from bodily injury, property damage or loss, or wrongful death and assume all risk associated with any active participation and whilst on the premises of Brisbane Trapeze Academy.

You / you as a parent or guardian of a minor (under 18 years of age) must sign a waiver, provided to you by Brisbane Trapeze Academy at your first class at Brisbane Trapeze Academy. If you do not agree to sign the waiver you are not eligible to participate in any activities, lessons, self motivated or assisted training that Brisbane Trapeze Academy may provide.

Privacy Policy:

Brisbane Trapeze Academy regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Brisbane Trapeze Academy users and adheres to internet privacy standards.

If you have questions or concerns regarding the below privacy statement, you can contact Brisbane Trapeze Academy on 0402 028 201

 

Collection of Information

In order to use the Brisbane Trapeze Academy website, we may require information from you in order for us to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Brisbane Trapeze Academy is collected via correspondence from you or your company. This may be via the telephone, email, mail, or directly through our website.

 

Use of Collection Information

Details collected from Brisbane Trapeze Academy customers is required in order to provide you with our products and services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

 

Storage of Collected Information

 

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).

 

When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at brisbanetrapezeacademy@gmail.com

Security Policy:

Brisbane Trapeze Academy uses the square Payment Gateway for its online credit card transactions. Square processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the square gateway are secured payments.

Wet Weather Policy:

Inclement weather – safety is our number one priority. This is an outdoor activity and classes may be cancelled in the event of inclement weather (high winds, rain, lightning etc). 
Our fly crew will make a determination on the day of class – we aim to give as much notice as possible.
In the event a class is cancelled we will text the mobile number you provide on your enrolment/ booking and a make up class will be scheduled.  

 

Missed Class Policy:

In the event that a class/ booking cannot be attended a minimum of 24 hours notice prior to class commencement or a valid medical certificate must be provided. Then, only credit will be applied to your Brisbane Trapeze Academy account to be used by you at a later date to book another class. 

If neither of these are provided the customer forfeits their payment and right to receive credit and therefore is not eligible for a make up class.  

No cash will be given nor refunds / nor funds deposited in your bank account.

 

Photography & Video policy:

 

As part of many of our classes, photos and or video may be taken. By participating in a Brisbane Trapeze Academy class workshop or private booking you agree (or agree on behalf of your child) to be photographed or videoed and allow these images to be used by Brisbane Trapeze Academy for promotional purposes.

© 2018 BRISBANE TRAPEZE ACADEMY PTY LTD

 brisbanetrapezeacademy@gmail.com

 0402 028 201

117 Mina Parade, Alderley

QLD Australia 4051  

  • Black Facebook Icon
  • Black Instagram Icon